Spa Managers

Human Services > Personal Care Services

Projected Growth: Much faster than average

34400+
Projected Job Openings

Medium Preparation Needed

Job Description

Your job is to Plan, direct, or coordinate activities of a spa facility. Coordinate programs, schedule and direct staff, and oversee financial activities.

Common job titles of Spa Managers include:
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Experience and Education

Previous work-related skill, knowledge, or experience is required for these occupations. For example, an electrician must have completed three or four years of apprenticeship or several years of vocational training, and often must have passed a licensing exam, in order to perform the job.

  • 33.66% said they needed a Post-Secondary Certificate.

  • 25.29% said they needed a Associate's Degree.

Tasks

    Perform accounting duties, such as recording daily cash flow, preparing bank deposits, or generating financial statements.

    Plan or direct spa services and programs.

    Coordinate facility schedules to maximize usage and efficiency.

    Respond to customer inquiries or complaints.

    Check spa equipment to ensure proper functioning.

    Maintain client databases.

    Monitor operations to ensure compliance with applicable health, safety, or hygiene standards.

    Inform staff of job responsibilities, performance expectations, client service standards, or corporate policies and guidelines.

    Schedule guest appointments.

    Sell products, services, or memberships.

    Schedule staff or supervise scheduling.

    Direct facility maintenance or repair.

    Develop or implement marketing strategies.

    Inventory products and order new supplies.

    Develop staff service or retail goals and guide staff in goal achievement.

    Assess employee performance and suggest ways to improve work.

    Train staff in the use or sale of products, programs, or activities.

    Participate in continuing education classes to maintain current knowledge of industry.

    Verify staff credentials, such as educational and certification requirements.

    Recruit, interview, or hire employees.

    Establish spa budgets and financial goals.

Tools

Tablet computers

Personal computers

Payment processing terminals

Multi-line telephone systems

Laser facsimile machines

Electronic cash registers

Desktop computers

Technologies

Facebook

Oracle Taleo

YouTube

Bizlink Salon Manager

Booker Software SpaBooker

ClienTrak!

CRIMPERS Management Software CRIMPERS Salon Software

All Technologies

CSI Software Spa Management

DaySmart Software Salon Iris

Elite Software Elite Salon & Spa Management

Elite Software Elite Salon & Spa Payroll

Envision Salon

Floydware Rosy

Innovative Business Computer Solutions Spa/Salon Manager

intelligenz Solutions intelliSpa

Leprechaun Spa and Salon Software

ManageMySpa

MIKAL SMS

Milano Spa

Millennium SpaSalon

MINDBODY

Neill Technologies SpaBiz

PAR Technology SpaSoft

ProSolutions Software Transcend

Rogers Software Development SuperSalon

Shortcuts Software Shortcuts Spa

SpaGuru

Syntec Systems Insight

TouchSuite Salon

Twitter

Web browser software

Skills

Speaking

Talking to others to convey information effectively.

Monitoring

Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

Coordination

Adjusting actions in relation to others' actions.

Service Orientation

Actively looking for ways to help people.

Management of Personnel Resources

Motivating, developing, and directing people as they work, identifying the best people for the job.

Critical Thinking

Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Social Perceptiveness

Being aware of others' reactions and understanding why they react as they do.

Active Listening

Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Persuasion

Persuading others to change their minds or behavior.

Judgment and Decision Making

Considering the relative costs and benefits of potential actions to choose the most appropriate one.

Time Management

Managing one's own time and the time of others.

Active Learning

Understanding the implications of new information for both current and future problem-solving and decision-making.

Instructing

Teaching others how to do something.

Reading Comprehension

Understanding written sentences and paragraphs in work related documents.

Learning Strategies

Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.

Complex Problem Solving

Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

Systems Analysis

Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.

Negotiation

Bringing others together and trying to reconcile differences.

Systems Evaluation

Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.

Writing

Communicating effectively in writing as appropriate for the needs of the audience.

Management of Financial Resources

Determining how money will be spent to get the work done, and accounting for these expenditures.

Management of Material Resources

Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work.

Abilities

Listen to and understand information and ideas presented through spoken words and sentences.

Cognitive Abilities › Verbal Abilities › Oral Comprehension

Communicate information and ideas in speaking so others will understand.

Cognitive Abilities › Verbal Abilities › Oral Expression

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Occupation Sections

Knowledge

Clerical

Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.

Administration and Management

Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

English Language

Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Education and Training

Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

Personnel and Human Resources

Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.

Sales and Marketing

Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

Mathematics

Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.

Economics and Accounting

Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.

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