Projected Growth: Slower than average
Projected Job Openings
Some Preparation Needed
Your job is to Make and confirm reservations for transportation or lodging, or sell transportation tickets. May check baggage and direct passengers to designated concourse, pier, or track; deliver tickets, contact individuals and groups to inform them of package tours; or provide tourists with travel or transportation information.
Common job titles of Transportation Ticket Agents include:
Experience and Education
Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public.
75.21% said they needed a High School Diploma.
12.15% said they needed a Some College Courses.
Inform clients of essential travel information, such as travel times, transportation connections, or medical and visa requirements.
Keep information facilities clean during operation.
Provide customers with travel suggestions and information sources, such as guides, directories, brochures, or maps.
Open or close information facilities.
Answer inquiries regarding information, such as schedules, accommodations, procedures, or policies.
Confer with customers to determine their service requirements and travel preferences.
Determine whether space is available on travel dates requested by customers, assigning requested spaces when available.
Announce arrival and departure information, using public address systems.
Provide boarding or disembarking assistance to passengers needing special assistance.
Examine passenger documentation to determine destinations and to assign boarding passes.
Assemble and issue required documentation, such as tickets, travel insurance policies, or itineraries.
Check baggage and cargo and direct passengers to designated locations for loading.
Maintain computerized inventories of available passenger space and provide information on space reserved or available.
Trace lost, delayed, or misdirected baggage for customers.
Make and confirm reservations for transportation and accommodations, using telephones, faxes, mail, and computers.
Plan routes, itineraries, and accommodation details, and compute fares and fees, using schedules, rate books, and computers.
Prepare customer invoices and accept payment.
Provide clients with assistance in preparing required travel documents and forms.
Contact customers or travel agents to advise them of travel conveyance changes or to confirm reservations.
Contact motel, hotel, resort, and travel operators to obtain current advertising literature.
Promote particular destinations, tour packages, and other travel services.
Ticket printing machines
Public address PA systems
Private automatic branch exchange PABX systems
Multi-line telephone systems
Desktop computersAll Tools
Credit card processing machines
Airline ticket printers
Amadeus Altea Reservation
Computer reservation system CRS software
Galileo 360 Fares
MICROS Systems MICROS 9700 HMS
MICROS Systems OPERA Property Management System PMS
Property management system PMS
Property scheduling software
Sabre Airline Solutions SabreSonic Ticket
Talking to others to convey information effectively.
Actively looking for ways to help people.
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Being aware of others' reactions and understanding why they react as they do.
Understanding written sentences and paragraphs in work related documents.
Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Persuading others to change their minds or behavior.
Communicating effectively in writing as appropriate for the needs of the audience.
Adjusting actions in relation to others' actions.
Judgment and Decision Making
Considering the relative costs and benefits of potential actions to choose the most appropriate one.
Managing one's own time and the time of others.
Understanding the implications of new information for both current and future problem-solving and decision-making.
Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
Complex Problem Solving
Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
Communicate information and ideas in speaking so others will understand.
Cognitive Abilities › Verbal Abilities › Oral Expression
Speak clearly so others can understand you.
Auditory and Speech Abilities › Sensory Abilities › Speech Clarity
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Computers and Electronics
Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
Public Safety and Security
Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life.
Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.