Transportation Ticket Agents

Hospitality & Tourism > Travel & Tourism

Projected Growth: Slower than average

15800+
Projected Job Openings

Some Preparation Needed

Job Description

Your job is to Make and confirm reservations for transportation or lodging, or sell transportation tickets. May check baggage and direct passengers to designated concourse, pier, or track; deliver tickets, contact individuals and groups to inform them of package tours; or provide tourists with travel or transportation information.

Common job titles of Transportation Ticket Agents include:
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Experience and Education

Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public.

  • 75.21% said they needed a High School Diploma.

  • 12.15% said they needed a Some College Courses.

Tasks

    Inform clients of essential travel information, such as travel times, transportation connections, or medical and visa requirements.

    Keep information facilities clean during operation.

    Provide customers with travel suggestions and information sources, such as guides, directories, brochures, or maps.

    Open or close information facilities.

    Answer inquiries regarding information, such as schedules, accommodations, procedures, or policies.

    Confer with customers to determine their service requirements and travel preferences.

    Determine whether space is available on travel dates requested by customers, assigning requested spaces when available.

    Announce arrival and departure information, using public address systems.

    Provide boarding or disembarking assistance to passengers needing special assistance.

    Examine passenger documentation to determine destinations and to assign boarding passes.

    Assemble and issue required documentation, such as tickets, travel insurance policies, or itineraries.

    Check baggage and cargo and direct passengers to designated locations for loading.

    Maintain computerized inventories of available passenger space and provide information on space reserved or available.

    Trace lost, delayed, or misdirected baggage for customers.

    Make and confirm reservations for transportation and accommodations, using telephones, faxes, mail, and computers.

    Plan routes, itineraries, and accommodation details, and compute fares and fees, using schedules, rate books, and computers.

    Prepare customer invoices and accept payment.

    Provide clients with assistance in preparing required travel documents and forms.

    Contact customers or travel agents to advise them of travel conveyance changes or to confirm reservations.

    Contact motel, hotel, resort, and travel operators to obtain current advertising literature.

    Promote particular destinations, tour packages, and other travel services.

Tools

Ticket printing machines

Public address PA systems

Private automatic branch exchange PABX systems

Personal computers

Multi-line telephone systems

Laptop computers

Desktop computers

All Tools

Credit card processing machines

Cash registers

Airline ticket printers

Technologies

Amadeus Altea Reservation

Computer reservation system CRS software

Corel WordPerfect

Delphi Technology

Email software

Galileo 360 Fares

GuestServe

All Technologies

MICROS Systems MICROS 9700 HMS

MICROS Systems OPERA Property Management System PMS

Property management system PMS

Property scheduling software

Sabre Airline Solutions SabreSonic Ticket

Worldspan Go!

Skills

Speaking

Talking to others to convey information effectively.

Service Orientation

Actively looking for ways to help people.

Active Listening

Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Social Perceptiveness

Being aware of others' reactions and understanding why they react as they do.

Reading Comprehension

Understanding written sentences and paragraphs in work related documents.

Critical Thinking

Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Persuasion

Persuading others to change their minds or behavior.

Writing

Communicating effectively in writing as appropriate for the needs of the audience.

Coordination

Adjusting actions in relation to others' actions.

Judgment and Decision Making

Considering the relative costs and benefits of potential actions to choose the most appropriate one.

Time Management

Managing one's own time and the time of others.

Active Learning

Understanding the implications of new information for both current and future problem-solving and decision-making.

Monitoring

Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

Complex Problem Solving

Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

Abilities

Communicate information and ideas in speaking so others will understand.

Cognitive Abilities › Verbal Abilities › Oral Expression

Speak clearly so others can understand you.

Auditory and Speech Abilities › Sensory Abilities › Speech Clarity

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Occupation Sections

Knowledge

English Language

Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Computers and Electronics

Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

Public Safety and Security

Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.

Transportation

Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.

Geography

Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life.

Psychology

Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.

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