Receptionists and Information Clerks

Business Management & Administration > Administrative Support

Projected Growth: Average

Projected Job Openings

Some Preparation Needed

Job Description

Your job is to Answer inquiries and provide information to the general public, customers, visitors, and other interested parties regarding activities conducted at establishment and location of departments, offices, and employees within the organization.

Common job titles of Receptionists and Information Clerks include:

Experience and Education

Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public.

  • 66.93% said they needed a High School Diploma.

  • 14.77% said they needed a Associate's Degree.

Tasks & Responsibilities

Wondering what Receptionists and Information Clerks REALLY do throughout a day at work? Perhaps you should know what you’ll be doing all day before pursuing a career. So here are some tasks that Receptionists and Information Clerks can be found doing during the work day. Hover over each task for information about relevance and importance. Scroll further to find a list of other careers that have similar tasks.

Essential Tasks

    Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.

    Transmit information or documents to customers, using computer, mail, or facsimile machine.

    Perform duties, such as taking care of plants or straightening magazines to maintain lobby or reception area.

    Take orders for merchandise or materials and send them to the proper departments to be filled.

    Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.

    Collect, sort, distribute, or prepare mail, messages, or courier deliveries.

    Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.

    File and maintain records.

    Analyze data to determine answers to questions from customers or members of the public.

    Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.

    Schedule appointments and maintain and update appointment calendars.

    Receive payment and record receipts for services.

    Process and prepare memos, correspondence, travel vouchers, or other documents.

    Keep a current record of staff members' whereabouts and availability.

    Schedule space or equipment for special programs and prepare lists of participants.

Regular Tasks

    Hear and resolve complaints from customers or the public.

    Calculate and quote rates for tours, stocks, insurance policies, or other products or services.

Occasional Tasks

    Enroll individuals to participate in programs and notify them of their acceptance.

    Conduct tours or deliver talks describing features of public facilities, such as a historic site or national park.

What Tools and Technologies do Receptionists and Information Clerks use?

The future of work is gonna be… techy🤖. No matter the career path, you’ll have to understand what the experts use to get the job done. Employers want to see practical experience with these tools and technologies. Use these lists to figure out what tools you need to learn and see trends about up and coming tech. Scroll further to find a list of other careers that use similar tools.




Public address PA systems

Postage machines

Photocopying equipment

Personal computers

Multi-line telephone systems

All Tools

Multi-line switchboards

Laser facsimile machines

Handheld calculators

Filing Cabinets

Electric typewriters

Dictation equipment

Desktop computers

Data input scanners

Credit card processing machines


Data entry software

Google Docs

Intuit QuickBooks

Medical condition coding software

Microsoft Dynamics

Alpha Software Alpha Five

Appointment scheduling software

All Technologies

Automated information system software

Billing software

Blackbaud The Raiser’s Edge

Bookkeeping software

Claim processing system software

Corel WordPerfect

Customer relationship management CRM software

Electronic calendar management software

Electronic health record EHR software

Email software

FileMaker Pro

Filing system software

GE Healthcare Centricity EMR


IBM Check Processing Control System CPSC

Kodak Dental Systems Kodak SOFTDENT Practice management software PMS

McKesson Lytec

Medical procedure coding software

Microsoft Office SharePoint Server MOSS

St. Paul Travelers e-CARMA

What Skills Do Receptionists and Information Clerks Need to Have?

Let’s be real… take a look in the mirror! Do you have the what it takes to join the other Receptionists and Information Clerks? The Skills? The Ability to succeed? If so, and you enjoy using these skills, then this job is for you. If not, GOOD NEWS, you can always pick up a new skill if you’re willing to put in the effort 💪


Active Listening

Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.


Talking to others to convey information effectively.

Service Orientation

Actively looking for ways to help people.

Reading Comprehension

Understanding written sentences and paragraphs in work related documents.


Communicating effectively in writing as appropriate for the needs of the audience.

Critical Thinking

Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Social Perceptiveness

Being aware of others' reactions and understanding why they react as they do.


Adjusting actions in relation to others' actions.

Active Learning

Understanding the implications of new information for both current and future problem-solving and decision-making.


No abilities found

Everything Receptionists and Information Clerks Should Know…

Receptionists and Information Clerks typically have vast knowledge of the subjects below. Think about this a lot… if you’re not a fan of the subjects, chances are this career isn’t for you. But, there’s plenty of time to learn and continue to learn throughout your career 🎓



Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.

English Language

Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Computers and Electronics

Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

Real People, Real Stories

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