Your job is to Answer inquiries and provide information to the general public, customers, visitors, and other interested parties regarding activities conducted at establishment and location of departments, offices, and employees within the organization.
Common job titles of Receptionists and Information Clerks include:
Experience and Education
Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public.
66.93% said they needed a High School Diploma.
14.77% said they needed a Associate's Degree.
Tasks & Responsibilities
Wondering what Receptionists and Information Clerks REALLY do throughout a day at work? Perhaps you should know what you’ll be doing all day before pursuing a career. So here are some tasks that Receptionists and Information Clerks can be found doing during the work day. Hover over each task for information about relevance and importance. Scroll further to find a list of other careers that have similar tasks.
Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.
Transmit information or documents to customers, using computer, mail, or facsimile machine.
Perform duties, such as taking care of plants or straightening magazines to maintain lobby or reception area.
Take orders for merchandise or materials and send them to the proper departments to be filled.
Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
Collect, sort, distribute, or prepare mail, messages, or courier deliveries.
Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
File and maintain records.
Analyze data to determine answers to questions from customers or members of the public.
Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.
Schedule appointments and maintain and update appointment calendars.
Receive payment and record receipts for services.
Process and prepare memos, correspondence, travel vouchers, or other documents.
Keep a current record of staff members' whereabouts and availability.
Schedule space or equipment for special programs and prepare lists of participants.
Hear and resolve complaints from customers or the public.
Calculate and quote rates for tours, stocks, insurance policies, or other products or services.
Enroll individuals to participate in programs and notify them of their acceptance.
Conduct tours or deliver talks describing features of public facilities, such as a historic site or national park.
What Skills Do Receptionists and Information Clerks Need to Have?
Let’s be real… take a look in the mirror! Do you have the what it takes to join the other Receptionists and Information Clerks? The Skills? The Ability to succeed? If so, and you enjoy using these skills, then this job is for you. If not, GOOD NEWS, you can always pick up a new skill if you’re willing to put in the effort 💪
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Talking to others to convey information effectively.
Actively looking for ways to help people.
Understanding written sentences and paragraphs in work related documents.
Communicating effectively in writing as appropriate for the needs of the audience.
Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Being aware of others' reactions and understanding why they react as they do.
Adjusting actions in relation to others' actions.
Understanding the implications of new information for both current and future problem-solving and decision-making.
No abilities found
Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Computers and Electronics
Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
Real People, Real Stories
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