Projected Growth: Decline
Projected Job Openings
Considerable Preparation Needed
Your job is to Assist patients in obtaining services, understanding policies and making health care decisions.
Common job titles of Patient Representatives include:
Experience and Education
A considerable amount of work-related skill, knowledge, or experience is needed for this occupation. For example, a person in this occupation must complete four years of college and work for several years in industry to be considered qualified.
62.29% said they needed a Bachelor's Degree.
9.46% said they needed a Post-Baccalaureate Certificate.
Interview patients or their representatives to identify problems relating to care.
Maintain knowledge of community services and resources available to patients.
Investigate and direct patient inquiries or complaints to appropriate medical staff members and follow up to ensure satisfactory resolution.
Provide consultation or training to volunteers or staff on topics such as guest relations, patients' rights, or medical issues.
Analyze patients' abilities to pay to determine charges on a sliding scale.
Coordinate communication between patients, family members, medical staff, administrative staff, or regulatory agencies.
Refer patients to appropriate health care services or resources.
Explain policies, procedures, or services to patients using medical or administrative knowledge.
Collect and report data on topics such as patient encounters or inter-institutional problems, making recommendations for change when appropriate.
Develop and distribute newsletters, brochures, or other printed materials to share information with patients or medical staff.
Read current literature, talk with colleagues, continue education, or participate in professional organizations or conferences to keep abreast of developments in the field.
Identify and share research, recommendations, or other information regarding legal liabilities, risk management, or quality of care.
Teach patients to use home health care equipment.
Multi-line telephone systems
Laser facsimile machines
Desktop computersAll Tools
Computer laser printers
Computer data input scanners
Data entry software
Healthcare common procedure coding system HCPCS
Medical condition coding software
Microsoft Exchange ServerAll Technologies
Admissions, discharge, and transfer ADT software
Complaint management software
Corel WordPerfect Office Suite
Customer Expressions i-Sight
Epic EpicCare Inpatient Clinical System
Manhattan Cross Cultural Group Quality Interactions
Medical procedure coding software
Patient satisfaction assessment software
Pemimic Patient Relations Suite
Peminic Patient Safety & Quality Suite
PracticeWorks Systems Kodak WINOMS CS
Prognosis Solutions ResolvPRM
rL Solutions Feedback MonitorPro
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Being aware of others' reactions and understanding why they react as they do.
Actively looking for ways to help people.
Talking to others to convey information effectively.
Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Understanding written sentences and paragraphs in work related documents.
Adjusting actions in relation to others' actions.
Persuading others to change their minds or behavior.
Managing one's own time and the time of others.
Communicating effectively in writing as appropriate for the needs of the audience.
Understanding the implications of new information for both current and future problem-solving and decision-making.
Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
Bringing others together and trying to reconcile differences.
Judgment and Decision Making
Considering the relative costs and benefits of potential actions to choose the most appropriate one.
Teaching others how to do something.
Complex Problem Solving
Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
Listen to and understand information and ideas presented through spoken words and sentences.
Cognitive Abilities › Verbal Abilities › Oral Comprehension
Communicate information and ideas in speaking so others will understand.
Cognitive Abilities › Verbal Abilities › Oral Expression
Read and understand information and ideas presented in writing.
Cognitive Abilities › Verbal Abilities › Written Comprehension