Patient Representatives

Business Management & Administration > Administrative Support

Projected Growth: Decline

387600+
Projected Job Openings

Considerable Preparation Needed

Job Description

Your job is to Assist patients in obtaining services, understanding policies and making health care decisions.

Common job titles of Patient Representatives include:
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Experience and Education

A considerable amount of work-related skill, knowledge, or experience is needed for this occupation. For example, a person in this occupation must complete four years of college and work for several years in industry to be considered qualified.

  • 62.29% said they needed a Bachelor's Degree.

  • 9.46% said they needed a Post-Baccalaureate Certificate.

Tasks

    Interview patients or their representatives to identify problems relating to care.

    Maintain knowledge of community services and resources available to patients.

    Investigate and direct patient inquiries or complaints to appropriate medical staff members and follow up to ensure satisfactory resolution.

    Provide consultation or training to volunteers or staff on topics such as guest relations, patients' rights, or medical issues.

    Analyze patients' abilities to pay to determine charges on a sliding scale.

    Coordinate communication between patients, family members, medical staff, administrative staff, or regulatory agencies.

    Refer patients to appropriate health care services or resources.

    Explain policies, procedures, or services to patients using medical or administrative knowledge.

    Collect and report data on topics such as patient encounters or inter-institutional problems, making recommendations for change when appropriate.

    Develop and distribute newsletters, brochures, or other printed materials to share information with patients or medical staff.

    Read current literature, talk with colleagues, continue education, or participate in professional organizations or conferences to keep abreast of developments in the field.

    Identify and share research, recommendations, or other information regarding legal liabilities, risk management, or quality of care.

    Teach patients to use home health care equipment.

Tools

Photocopying equipment

Personal computers

Multi-line telephone systems

Laser printers

Laser facsimile machines

Laptop computers

Desktop computers

All Tools

Computer laser printers

Computer data input scanners

Technologies

Data entry software

Google Docs

Healthcare common procedure coding system HCPCS

Medical condition coding software

MEDITECH software

Microsoft Dynamics

Microsoft Exchange Server

All Technologies

Admissions, discharge, and transfer ADT software

CareOne CareEnsure

Complaint management software

Corel WordPerfect Office Suite

Customer Expressions i-Sight

Epic EpicCare Inpatient Clinical System

Manhattan Cross Cultural Group Quality Interactions

Medical procedure coding software

Patient satisfaction assessment software

Pemimic Patient Relations Suite

Peminic Patient Safety & Quality Suite

PracticeWorks Systems Kodak WINOMS CS

Prognosis Solutions ResolvPRM

rL Solutions Feedback MonitorPro

Scheduling software

Spreadsheet software

Skills

Active Listening

Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Social Perceptiveness

Being aware of others' reactions and understanding why they react as they do.

Service Orientation

Actively looking for ways to help people.

Speaking

Talking to others to convey information effectively.

Critical Thinking

Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Reading Comprehension

Understanding written sentences and paragraphs in work related documents.

Coordination

Adjusting actions in relation to others' actions.

Persuasion

Persuading others to change their minds or behavior.

Time Management

Managing one's own time and the time of others.

Writing

Communicating effectively in writing as appropriate for the needs of the audience.

Active Learning

Understanding the implications of new information for both current and future problem-solving and decision-making.

Monitoring

Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

Negotiation

Bringing others together and trying to reconcile differences.

Judgment and Decision Making

Considering the relative costs and benefits of potential actions to choose the most appropriate one.

Instructing

Teaching others how to do something.

Complex Problem Solving

Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

Learning Strategies

Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.

Abilities

Listen to and understand information and ideas presented through spoken words and sentences.

Cognitive Abilities › Verbal Abilities › Oral Comprehension

Communicate information and ideas in speaking so others will understand.

Cognitive Abilities › Verbal Abilities › Oral Expression

Read and understand information and ideas presented in writing.

Cognitive Abilities › Verbal Abilities › Written Comprehension

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Occupation Sections

Knowledge

Psychology

Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.

Therapy and Counseling

Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance.

English Language

Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Education and Training

Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

Sociology and Anthropology

Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures and their history and origins.

Law and Government

Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.

Public Safety and Security

Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.

Medicine and Dentistry

Knowledge of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures.

Clerical

Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.

Administration and Management

Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

Computers and Electronics

Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

Transportation

Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.

Personnel and Human Resources

Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.

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