Office Clerks

Business Management & Administration > Administrative Support

Projected Growth: Decline

Projected Job Openings

Some Preparation Needed

Job Description

Your job is to Perform duties too varied and diverse to be classified in any specific office clerical occupation, requiring knowledge of office systems and procedures. Clerical duties may be assigned in accordance with the office procedures of individual establishments and may include a combination of answering telephones, bookkeeping, typing or word processing, stenography, office machine operation, and filing.

Common job titles of Office Clerks include:

Experience and Education

Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public.

  • 40.59% said they needed a High School Diploma.

  • 36.41% said they needed a Associate's Degree.


    Deliver messages and run errands.

    Type, format, proofread, and edit correspondence and other documents, from notes or dictating machines, using computers or typewriters.

    Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.

    Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.

    Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints.

    Answer telephones, direct calls, and take messages.

    Review files, records, and other documents to obtain information to respond to requests.

    Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail.

    Compute, record, and proofread data and other information, such as records or reports.

    Compile, copy, sort, and file records of office activities, business transactions, and other activities.

    Complete work schedules, manage calendars, and arrange appointments.

    Collect, count, and disburse money, do basic bookkeeping, and complete banking transactions.

    Monitor and direct the work of lower-level clerks.

    Complete and mail bills, contracts, policies, invoices, or checks.

    Count, weigh, measure, or organize materials.

    Process and prepare documents, such as business or government forms and expense reports.

    Inventory and order materials, supplies, and services.

    Make travel arrangements for office personnel.

    Troubleshoot problems involving office equipment, such as computer hardware and software.

    Prepare meeting agendas, attend meetings, and record and transcribe minutes.

    Train other staff members to perform work activities, such as using computer applications.


Voice mail systems




Postage machines

Photocopying equipment


All Tools

Personal computers

Multi-line telephone systems

Letter folding machines

Laser facsimile machines

Laptop computers

Electric typewriters

Digital duplicating machines

Dictation equipment

Desktop computers

Data input scanners

Computer terminals

Computer laser printers

10-key calculators


Adobe Systems Adobe InDesign

ADP Workforce Now

Data entry software


Google Docs

Intuit QuickBooks


All Technologies

Medical condition coding software

MEDITECH software

Microsoft Dynamics

Microsoft Exchange Server

Microsoft SharePoint

Oracle PeopleSoft Financials


Alpha Software Alpha Five

Appointment scheduling software

Billing software

Blackbaud The Raiser’s Edge


Bookkeeping software

Electronic Data Interchange EDI systems

FileMaker Pro

Filing system software

IBM Check Processing Control System CPSC



Medical procedure coding software


Records management software Salesforce CRM

Spreadsheet software

St. Paul Travelers e-CARMA

Transcription system software


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Occupation Sections



Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.

English Language

Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Administration and Management

Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

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