Lodging Managers

Hospitality & Tourism > Lodging

Projected Growth: Little or no change

5500+
Projected Job Openings

Considerable Preparation Needed

Job Description

Your job is to Plan, direct, or coordinate activities of an organization or department that provides lodging and other accommodations.

Common job titles of Lodging Managers include:
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Experience and Education

A considerable amount of work-related skill, knowledge, or experience is needed for this occupation. For example, a person in this occupation must complete four years of college and work for several years in industry to be considered qualified.

  • 71.6% said they needed a Bachelor's Degree.

  • 18.32% said they needed a Less than a High School Diploma.

Tasks & Responsibilities

Wondering what Lodging Managers REALLY do throughout a day at work? Perhaps you should know what you’ll be doing all day before pursuing a career. So here are some tasks that Lodging Managers can be found doing during the work day. Hover over each task for information about relevance and importance. Scroll further to find a list of other careers that have similar tasks.


Essential Tasks

    Prepare required paperwork pertaining to departmental functions.

    Observe and monitor staff performance to ensure efficient operations and adherence to facility's policies and procedures.

    Train staff members.

    Inspect guest rooms, public areas, and grounds for cleanliness and appearance.

    Assign duties to workers, and schedule shifts.

    Greet and register guests.

    Develop and implement policies and procedures for the operation of a department or establishment.

    Answer inquiries pertaining to hotel policies and services, and resolve occupants' complaints.

    Confer and cooperate with other managers to ensure coordination of hotel activities.

    Monitor the revenue activity of the hotel or facility.

    Show, rent, or assign accommodations.

    Collect payments and record data pertaining to funds and expenditures.

    Coordinate front-office activities of hotels or motels, and resolve problems.

    Provide assistance to staff members by inspecting rooms, setting tables, or doing laundry.

    Arrange telephone answering services, deliver mail and packages, or answer questions regarding locations for eating and entertainment.

    Participate in financial activities, such as the setting of room rates, the establishment of budgets, and the allocation of funds to departments.

    Purchase supplies, and arrange for outside services, such as deliveries, laundry, maintenance and repair, and trash collection.

    Receive and process advance registration payments, mail letters of confirmation, or return checks when registrations cannot be accepted.

    Perform marketing and public relations activities.

    Manage and maintain temporary or permanent lodging facilities.

    Meet with clients to schedule and plan details of conventions, banquets, receptions and other functions.


Regular Tasks

    Organize and coordinate the work of staff and convention personnel for meetings to be held at a particular facility.


Occasional Tasks

    Book tickets for guests for local tours and attractions.

    Interview and hire applicants.

What Tools and Technologies do Lodging Managers use?

The future of work is gonna be… techy🤖. No matter the career path, you’ll have to understand what the experts use to get the job done. Employers want to see practical experience with these tools and technologies. Use these lists to figure out what tools you need to learn and see trends about up and coming tech. Scroll further to find a list of other careers that use similar tools.

Tools

Voice mail systems

Private automatic branch exchange PABX systems

Personal computers

Multi-line telephone systems

Laptop computers

Handheld computers

Desktop computers

All Tools

Credit card processing machines

Cash registers

10-key calculators

Technologies

Facebook

Accounting software

Anand Systems ASI FrontDesk

Delphi Technology

Enablez ResortSuite

ePOS Business Solutions System 3 POS

Execu/Tech Systems HOTEL Premium

All Technologies

GraceSoft Easy InnKeeping Suite

Hotel management system software

Housekeeping management software

INN-Client Server Systems ICSS Atrium

iRez Systems Rezware XP7

M-Tech Hotel Service Optimization System HotSOS

MICROS Systems OPERA Enterprise Solution OES

Payroll software

RedSky IT Entirety e-Booking

Silverbyte Systems Optima Property Management System PMS

TCS Hotel Software Guest Tracker

UniResMan

What Skills Do Lodging Managers Need to Have?

Let’s be real… take a look in the mirror! Do you have the what it takes to join the other Lodging Managers? The Skills? The Ability to succeed? If so, and you enjoy using these skills, then this job is for you. If not, GOOD NEWS, you can always pick up a new skill if you’re willing to put in the effort 💪

Skills

Active Listening

Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Service Orientation

Actively looking for ways to help people.

Social Perceptiveness

Being aware of others' reactions and understanding why they react as they do.

Speaking

Talking to others to convey information effectively.

Management of Personnel Resources

Motivating, developing, and directing people as they work, identifying the best people for the job.

Reading Comprehension

Understanding written sentences and paragraphs in work related documents.

Coordination

Adjusting actions in relation to others' actions.

Writing

Communicating effectively in writing as appropriate for the needs of the audience.

Negotiation

Bringing others together and trying to reconcile differences.

Critical Thinking

Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Active Learning

Understanding the implications of new information for both current and future problem-solving and decision-making.

Monitoring

Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

Instructing

Teaching others how to do something.

Complex Problem Solving

Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

Judgment and Decision Making

Considering the relative costs and benefits of potential actions to choose the most appropriate one.

Time Management

Managing one's own time and the time of others.

Persuasion

Persuading others to change their minds or behavior.

Learning Strategies

Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.

Systems Evaluation

Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.

Systems Analysis

Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.

Management of Material Resources

Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work.

Abilities

Cognitive Abilities › Verbal Abilities › Oral Expression

Communicate information and ideas in speaking so others will understand.

Cognitive Abilities › Verbal Abilities › Oral Comprehension

Listen to and understand information and ideas presented through spoken words and sentences.

Cognitive Abilities › Verbal Abilities › Written Comprehension

Read and understand information and ideas presented in writing.

Cognitive Abilities › Verbal Abilities › Written Expression

Communicate information and ideas in writing so others will understand.

Auditory and Speech Abilities › Sensory Abilities › Speech Recognition

Identify and understand the speech of another person.

Everything Lodging Managers Should Know…

Lodging Managers typically have vast knowledge of the subjects below. Think about this a lot… if you’re not a fan of the subjects, chances are this career isn’t for you. But, there’s plenty of time to learn and continue to learn throughout your career 🎓

Knowledge

English Language

Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Administration and Management

Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

Personnel and Human Resources

Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.

Mathematics

Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.

Sales and Marketing

Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

Clerical

Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.

Computers and Electronics

Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

Economics and Accounting

Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.

Public Safety and Security

Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.

Education and Training

Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

Communications and Media

Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.

Psychology

Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.

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