Being aware of others' reactions and understanding why they react as they do.
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Actively looking for ways to help people.
Understanding written sentences and paragraphs in work related documents.
Talking to others to convey information effectively.
Understanding the implications of new information for both current and future problem-solving and decision-making.
Complex Problem Solving
Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
Judgment and Decision Making
Considering the relative costs and benefits of potential actions to choose the most appropriate one.
Communicating effectively in writing as appropriate for the needs of the audience.
Adjusting actions in relation to others' actions.
Using scientific rules and methods to solve problems.
Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
Persuading others to change their minds or behavior.
Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.
Managing one's own time and the time of others.
Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
Teaching others how to do something.
Using mathematics to solve problems.
Management of Personnel Resources
Motivating, developing, and directing people as they work, identifying the best people for the job.