Gaming Surveillance Officers

Law, Public Safety, Corrections & Security > Security & Protective Services

Projected Growth: Average

1400+
Projected Job Openings

Some Preparation Needed

Job Description

Your job is to Act as oversight and security agent for management and customers. Observe casino or casino hotel operation for irregular activities such as cheating or theft by either employees or patrons. May use one-way mirrors above the casino floor, cashier’s cage, and from desk. Use of audio/video equipment is also common to observe operation of the business. Usually required to provide verbal and written reports of all violations and suspicious behavior to supervisor.

Common job titles of Gaming Surveillance Officers include:
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Experience and Education

Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public.

  • 84.07% said they needed a High School Diploma.

  • 5.87% said they needed a Post-Secondary Certificate.

Tasks

    Develop and maintain log of surveillance observations.

    Monitor establishment activities to ensure adherence to all state gaming regulations and company policies and procedures.

    Observe casino or casino hotel operations for irregular activities, such as cheating or theft by employees or patrons, using audio and video equipment and one-way mirrors.

    Supervise or train surveillance observers.

    Report all violations and suspicious behaviors to supervisors, verbally or in writing.

    Review video surveillance footage.

    Inspect and monitor audio or video surveillance equipment to ensure it is working appropriately.

    Act as oversight or security agents for management or customers.

Tools

Video cassette recording equipment

Tablet computers

Surveillance cameras

Slot machines

Security alarm systems

Remotely controlled cameras

Personal computers

All Tools

Multi-line telephone systems

Mobile radios

Metal handcuffs

Law enforcement handguns

Laptop computers

Handheld metal detectors

Electric transportation carts

Digital video recording equipment

Digital still cameras

Computer laser printers

Closed circuit television CCTV surveillance systems

Technologies

FileMaker Pro

iView Systems

Microsoft Paint

Skills

Monitoring

Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

Critical Thinking

Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Speaking

Talking to others to convey information effectively.

Judgment and Decision Making

Considering the relative costs and benefits of potential actions to choose the most appropriate one.

Reading Comprehension

Understanding written sentences and paragraphs in work related documents.

Active Listening

Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Writing

Communicating effectively in writing as appropriate for the needs of the audience.

Active Learning

Understanding the implications of new information for both current and future problem-solving and decision-making.

Social Perceptiveness

Being aware of others' reactions and understanding why they react as they do.

Instructing

Teaching others how to do something.

Complex Problem Solving

Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

Abilities

Tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.

Cognitive Abilities › Idea Generation and Reasoning Abilities › Problem Sensitivity

Concentrate on a task over a period of time without being distracted.

Attentiveness › Cognitive Abilities › Selective Attention

See details at a distance.

Sensory Abilities › Visual Abilities › Far Vision

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Occupation Sections

Knowledge

English Language

Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Public Safety and Security

Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.

Computers and Electronics

Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

Mathematics

Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.

Clerical

Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.

Education and Training

Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

Administration and Management

Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

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