Supervisors of Retail Sales Workers

Marketing, Sales, and Service > Professional Sales

Projected Growth: Decline

Projected Job Openings

Some Preparation Needed

Job Description

Your job is to Directly supervise and coordinate activities of retail sales workers in an establishment or department. Duties may include management functions, such as purchasing, budgeting, accounting, and personnel work, in addition to supervisory duties.

Common job titles of Supervisors of Retail Sales Workers include:

Experience and Education

Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public.

  • 51.67% said they needed a High School Diploma.

  • 18.86% said they needed a Associate's Degree.

Tasks & Responsibilities

Essential Tasks

    Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints.

    Enforce safety, health, and security rules.

    Keep records of purchases, sales, and requisitions.

    Examine products purchased for resale or received for storage to assess the condition of each product or item.

    Plan and prepare work schedules and keep records of employees' work schedules and time cards.

    Establish credit policies and operating procedures.

    Monitor sales activities to ensure that customers receive satisfactory service and quality goods.

    Assign employees to specific duties.

    Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.

    Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise.

    Instruct staff on how to handle difficult and complicated sales.

    Inventory stock and reorder when inventory drops to a specified level.

    Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.

    Estimate consumer demand and determine the types and amounts of goods to be sold.

    Review inventory and sales records to prepare reports for management and budget departments.

    Establish and implement policies, goals, objectives, and procedures for the department.

    Formulate pricing policies for merchandise, according to profitability requirements.

Regular Tasks

    Plan and coordinate advertising campaigns and sales promotions and prepare merchandise displays and advertising copy.

    Plan budgets and authorize payments and merchandise returns.

Occasional Tasks

    Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business.

    Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate.

What Tools and Technologies do Supervisors of Retail Sales Workers use?


Video cassette recorders VCR

Telecheck processing terminals

Sensormatic systems

Security monitors

Security cameras


Point of sale POS computer terminals

All Tools

Personal digital assistants PDA

Personal computers

PC magnetic card readers

Money order terminals

Magnetic card readers

Laser printers

Laser facsimile machines


Hammer pliers

Desktop computers

Credit card processing machines

Cash registers

Barcode scanners

Adjustable wrenches

Adjustable widemouth pliers


Adobe Systems Adobe Illustrator

Adobe Systems Adobe InDesign

Autodesk Revit


Google Analytics

Google Docs

IBM Cognos Impromptu

All Technologies

IBM SPSS Statistics

Kronos Enterprise Workforce Management


Oracle Business Intelligence Enterprise Edition

Oracle Fusion Applications

Oracle Hyperion

Oracle PeopleSoft Financials

Oracle Primavera Enterprise Project Portfolio Management

Oracle Taleo

Qlik Tech QlikView

Salesforce software

SmugMug Flickr

Teradata Database



American Precision Instruments Regit

Apple Final Cut Pro

ASI Point of Sale

Attitude POS itive AccuPOS Retail

Bibase 4POS Retail

CAP Automation SellWise


CompuTant CounterPoint

CyberMatrix POS


Delphi Technology

Exact Software

EZ Software Solutions

FileMaker Pro

Gift registry software

Hagel Unitime Systems

Handheld computer device software

Human resource management software HRMS

Infocorp Computer Solutions $mart System

Infocorp Softwear/POS

Internet browser software

Intuit QuickBooks Point of Sale

Inventory management software

Kronos Workforce Timekeeper

Lathem Time PayClock EZ

LOB RetailPoint

Logisoft Positive Pos System

ManageMore Cellular Manager

Master Merchant Systems Music Store


Millennium Software Atrex

Payroll software

Plexis Software Plexis POS

Point of sale POS bookstore software

Point of sale POS parts and services software

Point of sale POS software

Qualitech Solutions Dynamic Scheduling

RiscStation POSSum

Sage DacEasy

SBS Keystroke

Scheduling software

Semicron Systems

Softpedia ShopInvo

System3 POS software

The General Store

The Retail Solution

Time card software

TimeTrak Systems ClocTrack

TimeTrak Systems SchedTrak

True North Computer Retail Plus

VeriFone PC Charge Pro


Visual Retail Plus

WinMan SureSell

What Skills Do Supervisors of Retail Sales Workers Need to Have?


Active Listening

Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.


Talking to others to convey information effectively.

Service Orientation

Actively looking for ways to help people.

Critical Thinking

Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.


Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

Social Perceptiveness

Being aware of others' reactions and understanding why they react as they do.


Adjusting actions in relation to others' actions.


Persuading others to change their minds or behavior.


Bringing others together and trying to reconcile differences.


Teaching others how to do something.

Management of Personnel Resources

Motivating, developing, and directing people as they work, identifying the best people for the job.

Judgment and Decision Making

Considering the relative costs and benefits of potential actions to choose the most appropriate one.

Time Management

Managing one's own time and the time of others.

Reading Comprehension

Understanding written sentences and paragraphs in work related documents.


Communicating effectively in writing as appropriate for the needs of the audience.

Active Learning

Understanding the implications of new information for both current and future problem-solving and decision-making.

Learning Strategies

Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.

Complex Problem Solving

Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

Systems Analysis

Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.

Systems Evaluation

Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.


Cognitive Abilities › Verbal Abilities › Oral Expression

Communicate information and ideas in speaking so others will understand.

Everything Supervisors of Retail Sales Workers Should Know…


Administration and Management

Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

Sales and Marketing

Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

English Language

Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Education and Training

Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

Personnel and Human Resources

Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.

Computers and Electronics

Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.


Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.

Economics and Accounting

Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.


Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.

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