Computer User Support Specialists

Information Technology > Information Support and Services

Projected Growth: Much faster than average

65100+
Projected Job Openings

Medium Preparation Needed

Job Description

Your job is to Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, or via telephone or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.

Common job titles of Computer User Support Specialists include:
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Experience and Education

Previous work-related skill, knowledge, or experience is required for these occupations. For example, an electrician must have completed three or four years of apprenticeship or several years of vocational training, and often must have passed a licensing exam, in order to perform the job.

  • 33.2% said they needed a Bachelor's Degree.

  • 21.69% said they needed a High School Diploma.

Tasks

    Answer user inquiries regarding computer software or hardware operation to resolve problems.

    Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.

    Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.

    Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.

    Prepare evaluations of software or hardware, and recommend improvements or upgrades.

    Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.

    Oversee the daily performance of computer systems.

    Modify and customize commercial programs for internal needs.

    Inspect equipment and read order sheets to prepare for delivery to users.

    Refer major hardware or software problems or defective products to vendors or technicians for service.

    Enter commands and observe system functioning to verify correct operations and detect errors.

    Hire, supervise, and direct workers engaged in special project work, problem solving, monitoring, and installing data communication equipment and software.

    Conduct office automation feasibility studies, including workflow analysis, space design, or cost comparison analysis.

    Develop training materials and procedures, or train users in the proper use of hardware or software.

    Confer with staff, users, and management to establish requirements for new systems or modifications.

    Read trade magazines and technical manuals, or attend conferences and seminars to maintain knowledge of hardware and software.

Tools

Wire crimpers

Screwdrivers

Reflectometers

Redundant array of independent disks RAID systems

Punchdown tools

Power meters

Notebook computers

All Tools

Network analyzers

Multi-line telephone systems

MS-DOS-bootable disks

Mainframe computers

Digital tapes

Desktop computers

Computer tool kits

Technologies

Adobe Systems Adobe Creative Cloud

Adobe Systems Adobe Illustrator

Adobe Systems Adobe InDesign

Advanced business application programming ABAP

AJAX

Ansible software

Apache Ant

All Technologies

Apache Cassandra

Apache Groovy

Apache Hadoop

Apache HTTP Server

Apache Kafka

Apache Solr

Apache Struts

Apache Subversion SVN

Apache Tomcat

Apple macOS

Atlassian Bamboo

Atlassian JIRA

Autodesk Revit

Bash

Bentley MicroStation

C#

Citrix

Common business oriented language COBOL

Confluence

Dassault Systemes SOLIDWORKS

Django

Drupal

Eclipse IDE

Elasticsearch

ESRI ArcGIS software

Geographic information system GIS software

Git

Hypertext markup language HTML

IBM Cognos Impromptu

IBM WebSphere

Integrated development environment IDE software

iPro

JavaScript

JavaScript Object Notation JSON

jQuery

JUnit

Linux

Marketo Marketing Automation

MEDITECH software

Microsoft .NET Framework

Microsoft Active Server Pages ASP

Microsoft ASP.NET

Microsoft ASP.NET Core MVC

Microsoft Azure

Microsoft Dynamics GP

Microsoft Exchange Server

Microsoft PowerShell

Microsoft SQL Server Reporting Services

Microsoft Visual Basic Scripting Edition VBScript

Microsoft Visual Studio

MongoDB

MySQL

Nagios

Node.js

Objective C

Oracle Business Intelligence Enterprise Edition

Oracle Fusion Applications

Oracle JavaServer Pages JSP

Oracle JDBC

Oracle PL/SQL

Oracle Solaris

Oracle Taleo

Oracle WebLogic Server

Practical extraction and reporting language Perl

Puppet

Python

Qlik Tech QlikView

Red Hat WildFly

Relational database management software

Ruby on Rails

Salesforce software

SAP Business Objects

SAP Crystal Reports

Shell script

SmugMug Flickr

Splunk Enterprise

Spring Boot

Supervisory control and data acquisition SCADA software

Swift

Symantec

Teradata Database

Transact-SQL

Trimble SketchUp Pro

Unified modeling language UML

Wireshark

Active directory software

Adobe Systems Adobe ActionScript

Adobe Systems Adobe Distiller

Adobe Systems Adobe Dreamweaver

Adobe Systems Adobe Flash

Apache Maven

Apple Final Cut Pro

Automated installation software

Blackboard

CA Erwin Data Modeler

Calendar and scheduling software

Call center software

Chef

Cisco Systems IOS

Configuration management software

CrossTec NetOp Remote Control

Customer information control system CICS

Dartware InterMapper

Defect tracking software

Delphi Technology

Deployment software

Desktop partitioning software

Disaster recovery software

Domain name system DNS

Dynamic hypertext markup language DHTML

Element management software

Enterprise JavaBeans

Event log monitor software

Extensible HyperText Markup Language XHTML

FileMaker Pro

Help desk software

Hewlett Packard HP-UX

Hewlett Packard LoadRunner

Hibernate ORM

IBM InfoSphere DataStage

IBM Power Systems software

Information systems integration software

Internet browser software

Job control language JCL

KornShell

LAMP Stack

LexisNexis

License management software

Lucid IQ

Mac HelpMate

McAfee

Media storage management software

Microsoft ActiveX

Microsoft Volume Shadow Copy Service

Microsoft Windows Pre-installation Environment

Migration software

Network directory services software

Operating system monitoring software

Password management software

Patch management software

Personal computer diagnostic software

Remote control software

Remote install server software

Software asset management SAM software

SolarWinds

Stac Software ReachOut

Symantec LiveState

Symantec Norton Utilities

Symantec pcAnywhere

Ubuntu

Veritas NetBackup

Virus scanning software

Skills

Reading Comprehension

Understanding written sentences and paragraphs in work related documents.

Active Listening

Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Speaking

Talking to others to convey information effectively.

Complex Problem Solving

Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

Critical Thinking

Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Writing

Communicating effectively in writing as appropriate for the needs of the audience.

Judgment and Decision Making

Considering the relative costs and benefits of potential actions to choose the most appropriate one.

Active Learning

Understanding the implications of new information for both current and future problem-solving and decision-making.

Systems Analysis

Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.

Monitoring

Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

Instructing

Teaching others how to do something.

Service Orientation

Actively looking for ways to help people.

Time Management

Managing one's own time and the time of others.

Abilities

Listen to and understand information and ideas presented through spoken words and sentences.

Cognitive Abilities › Verbal Abilities › Oral Comprehension

Read and understand information and ideas presented in writing.

Cognitive Abilities › Verbal Abilities › Written Comprehension

Communicate information and ideas in speaking so others will understand.

Cognitive Abilities › Verbal Abilities › Oral Expression

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Occupation Sections

Knowledge

Computers and Electronics

Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

English Language

Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Telecommunications

Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.

Engineering and Technology

Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.

Public Safety and Security

Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.

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