Projected Growth: Much faster than average
Projected Job Openings
Medium Preparation Needed
Your job is to Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, or via telephone or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
Common job titles of Computer User Support Specialists include:
Experience and Education
Previous work-related skill, knowledge, or experience is required for these occupations. For example, an electrician must have completed three or four years of apprenticeship or several years of vocational training, and often must have passed a licensing exam, in order to perform the job.
33.2% said they needed a Bachelor's Degree.
21.69% said they needed a High School Diploma.
Answer user inquiries regarding computer software or hardware operation to resolve problems.
Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
Prepare evaluations of software or hardware, and recommend improvements or upgrades.
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
Oversee the daily performance of computer systems.
Modify and customize commercial programs for internal needs.
Inspect equipment and read order sheets to prepare for delivery to users.
Refer major hardware or software problems or defective products to vendors or technicians for service.
Enter commands and observe system functioning to verify correct operations and detect errors.
Hire, supervise, and direct workers engaged in special project work, problem solving, monitoring, and installing data communication equipment and software.
Conduct office automation feasibility studies, including workflow analysis, space design, or cost comparison analysis.
Develop training materials and procedures, or train users in the proper use of hardware or software.
Confer with staff, users, and management to establish requirements for new systems or modifications.
Read trade magazines and technical manuals, or attend conferences and seminars to maintain knowledge of hardware and software.
Redundant array of independent disks RAID systems
Notebook computersAll Tools
Multi-line telephone systems
Computer tool kits
Adobe Systems Adobe Creative Cloud
Adobe Systems Adobe Illustrator
Adobe Systems Adobe InDesign
Advanced business application programming ABAP
Apache AntAll Technologies
Apache HTTP Server
Apache Subversion SVN
Common business oriented language COBOL
Dassault Systemes SOLIDWORKS
ESRI ArcGIS software
Geographic information system GIS software
Hypertext markup language HTML
IBM Cognos Impromptu
Integrated development environment IDE software
Marketo Marketing Automation
Microsoft .NET Framework
Microsoft Active Server Pages ASP
Microsoft ASP.NET Core MVC
Microsoft Dynamics GP
Microsoft Exchange Server
Microsoft SQL Server Reporting Services
Microsoft Visual Basic Scripting Edition VBScript
Microsoft Visual Studio
Oracle Business Intelligence Enterprise Edition
Oracle Fusion Applications
Oracle JavaServer Pages JSP
Oracle WebLogic Server
Practical extraction and reporting language Perl
Qlik Tech QlikView
Red Hat WildFly
Relational database management software
Ruby on Rails
SAP Business Objects
SAP Crystal Reports
Supervisory control and data acquisition SCADA software
Trimble SketchUp Pro
Unified modeling language UML
Active directory software
Adobe Systems Adobe ActionScript
Adobe Systems Adobe Distiller
Adobe Systems Adobe Dreamweaver
Adobe Systems Adobe Flash
Apple Final Cut Pro
Automated installation software
CA Erwin Data Modeler
Calendar and scheduling software
Call center software
Cisco Systems IOS
Configuration management software
CrossTec NetOp Remote Control
Customer information control system CICS
Defect tracking software
Desktop partitioning software
Disaster recovery software
Domain name system DNS
Dynamic hypertext markup language DHTML
Element management software
Event log monitor software
Extensible HyperText Markup Language XHTML
Help desk software
Hewlett Packard HP-UX
Hewlett Packard LoadRunner
IBM InfoSphere DataStage
IBM Power Systems software
Information systems integration software
Internet browser software
Job control language JCL
License management software
Media storage management software
Microsoft Volume Shadow Copy Service
Microsoft Windows Pre-installation Environment
Network directory services software
Operating system monitoring software
Password management software
Patch management software
Personal computer diagnostic software
Remote control software
Remote install server software
Software asset management SAM software
Stac Software ReachOut
Symantec Norton Utilities
Virus scanning software
Understanding written sentences and paragraphs in work related documents.
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Talking to others to convey information effectively.
Complex Problem Solving
Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Communicating effectively in writing as appropriate for the needs of the audience.
Judgment and Decision Making
Considering the relative costs and benefits of potential actions to choose the most appropriate one.
Understanding the implications of new information for both current and future problem-solving and decision-making.
Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
Teaching others how to do something.
Actively looking for ways to help people.
Managing one's own time and the time of others.
Listen to and understand information and ideas presented through spoken words and sentences.
Cognitive Abilities › Verbal Abilities › Oral Comprehension
Read and understand information and ideas presented in writing.
Cognitive Abilities › Verbal Abilities › Written Comprehension
Communicate information and ideas in speaking so others will understand.
Cognitive Abilities › Verbal Abilities › Oral Expression
Computers and Electronics
Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
Engineering and Technology
Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
Public Safety and Security
Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.