Projected Growth: Average
Projected Job Openings
Considerable Preparation Needed
Your job is to Analyze, test, troubleshoot, and evaluate existing network systems, such as local area network (LAN), wide area network (WAN), and Internet systems or a segment of a network system. Perform network maintenance to ensure networks operate correctly with minimal interruption.
Common job titles of Computer Network Support Specialists include:
Experience and Education
A considerable amount of work-related skill, knowledge, or experience is needed for this occupation. For example, a person in this occupation must complete four years of college and work for several years in industry to be considered qualified.
46.93% said they needed a Bachelor's Degree.
21.68% said they needed a Associate's Degree.
Analyze network data to determine network usage, disk space availability, or server function.
Configure security settings or access permissions for groups or individuals.
Document network support activities.
Back up network data.
Provide telephone support related to networking or connectivity issues.
Document help desk requests and resolutions.
Evaluate local area network (LAN) or wide area network (WAN) performance data to ensure sufficient availability or speed, to identify network problems, or for disaster recovery purposes.
Maintain logs of network activity.
Train users in procedures related to network applications software or related systems.
Research hardware or software products to meet technical networking or security needs.
Create or update technical documentation for network installations or changes to existing installations.
Test repaired items to ensure proper operation.
Run monthly network reports.
Monitor industry websites or publications for information about patches, releases, viruses, or potential problem identification.
Analyze and report computer network security breaches or attempted breaches.
Troubleshoot network or connectivity problems for users or user groups.
Test computer software or hardware, using standard diagnostic testing equipment and procedures.
Perform routine maintenance or standard repairs to networking components or equipment.
Configure wide area network (WAN) or local area network (LAN) routers or related equipment.
Create or revise user instructions, procedures, or manuals.
Install or repair network cables, including fiber optic cables.
Install new hardware or software systems or components, ensuring integration with existing network systems.
Install network software, including security or firewall software.
Install and configure wireless networking equipment.
Identify the causes of networking problems, using diagnostic testing software and equipment.
Configure and define parameters for installation or testing of local area network (LAN), wide area network (WAN), hubs, routers, switches, controllers, multiplexers, or related networking equipment.
Synchronous optical network SONET analyzers
Remote access servers
Redundant array of independent disks RAID systemsAll Tools
Port analyzer adapters
Network address translation NAT appliances
Laser facsimile machines
Fibre channel protocol analyzers
Cisco Systems Cisco Application Visibility and Management AVM Traffic Collector
Asynchronous transfer mode ATM analyzers
Microsoft Visual Basic Scripting Edition VBScript
Network design software
Practical extraction and reporting language Perl
Adobe Systems Adobe Flash
Application management software
Automated installation software
B&W Port Scanner
BitWizard B.V. mtr
BlackBerry Enterprise Server
BMC Software Control-M
BMC Software Remedy IT Service Management Suite
Cisco Systems Cisco NetFlow Collection Engine
Cisco Systems Cisco Traffic Analyzer
Cisco Systems CiscoWorks LAN Management Solution
Clarified Networks Clarified Analyzer
Colasoft Capsa Enterprise
Colasoft Capsa Free
Compuware ClientVantage Agentless Monitoring
Congruity Technologies Inspector
Customer information control system CICS
Database management software
EMC Ionix Network Configuration Manager
EMC Symmetrix DMX
File server software
Fluke Networks Enterprise LANMeter
Hewlett Packard HP-UX
Hewlett-Packard HP Network Node Manager
IBM Power Systems software
IBM Security Network Intrusion Prevention System
IBM Tivoli NetView Distribution Manager
Intrusion prevention system IPS
Job control language JCL
Load testing software
Microsoft Active Directory
Microsoft Hyper-V Server
Microsoft Internet Information Services IIS
Microsoft Network Monitor
Microsoft Windows PowerShell
Microsoft Windows Sysprep
NetScout Sniffer Global Analyzer
NetScout Sniffer Portable Professional Analyzer
Network and system vulnerability assessment software
Network Instruments Observer Standard
Network intrusion detection software
Network monitoring software
OPNET SP Sentinel
Oracle Solaris Snoop
Packet filter software
Patch and update management software
Project planning software
Remote control software
Root kit detection software
Security incident management software
Sonicwall SonicOS Enhanced
Storage area network SAN software
Symantec Norton Antivirus
Symantec Veritas NetBackup
Tape backup system software
WildPackets OmniPeek Network Analyzer
Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Understanding written sentences and paragraphs in work related documents.
Judgment and Decision Making
Considering the relative costs and benefits of potential actions to choose the most appropriate one.
Talking to others to convey information effectively.
Understanding the implications of new information for both current and future problem-solving and decision-making.
Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
Complex Problem Solving
Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
Determining causes of operating errors and deciding what to do about it.
Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
Communicating effectively in writing as appropriate for the needs of the audience.
Watching gauges, dials, or other indicators to make sure a machine is working properly.
Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.
Managing one's own time and the time of others.
Listen to and understand information and ideas presented through spoken words and sentences.
Cognitive Abilities › Verbal Abilities › Oral Comprehension
Apply general rules to specific problems to produce answers that make sense.
Cognitive Abilities › Idea Generation and Reasoning Abilities › Deductive Reasoning
Communicate information and ideas in speaking so others will understand.
Cognitive Abilities › Verbal Abilities › Oral Expression
Read and understand information and ideas presented in writing.
Cognitive Abilities › Verbal Abilities › Written Comprehension
Computers and Electronics
Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
Engineering and Technology
Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Administration and Management
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.