Arbitrators and Mediators

Law, Public Safety, Corrections & Security > Legal Services

Projected Growth: Faster than average

Projected Job Openings

Extensive Preparation Needed

Job Description

Your job is to Facilitate negotiation and conflict resolution through dialogue. Resolve conflicts outside of the court system by mutual consent of parties involved.

Common job titles of Arbitrators and Mediators include:

Experience and Education

Extensive skill, knowledge, and experience are needed for these occupations. Many require more than five years of experience. For example, surgeons must complete four years of college and an additional five to seven years of specialized medical training to be able to do their job.

  • 24% said they needed a Bachelor's Degree.

  • 20% said they needed a Post-Baccalaureate Certificate.


    Confer with disputants to clarify issues, identify underlying concerns, and develop an understanding of their respective needs and interests.

    Use mediation techniques to facilitate communication between disputants, to further parties' understanding of different perspectives, and to guide parties toward mutual agreement.

    Conduct hearings to obtain information or evidence relative to disposition of claims.

    Conduct initial meetings with disputants to outline the arbitration process, settle procedural matters such as fees, or determine details such as witness numbers or time requirements.

    Interview claimants, agents, or witnesses to obtain information about disputed issues.

    Evaluate information from documents such as claim applications, birth or death certificates, or physician or employer records.

    Rule on exceptions, motions, or admissibility of evidence.

    Prepare written opinions or decisions regarding cases.

    Set up appointments for parties to meet for mediation.

    Determine extent of liability according to evidence, laws, or administrative or judicial precedents.

    Apply relevant laws, regulations, policies, or precedents to reach conclusions.

    Conduct studies of appeals procedures to ensure adherence to legal requirements or to facilitate disposition of cases.

    Authorize payment of valid claims.

    Issue subpoenas or administer oaths to prepare for formal hearings.

    Recommend acceptance or rejection of compromise settlement offers.

    Research laws, regulations, policies, or precedent decisions to prepare for hearings.

    Organize or deliver public presentations about mediation to organizations such as community agencies or schools.

    Prepare settlement agreements for disputants to sign.

    Specialize in the negotiation and resolution of environmental conflicts involving issues such as natural resource allocation or regional development planning.

    Participate in court proceedings.


Photocopying equipment

Personal computers

Notebook computers

Multi-line telephone systems

Laser facsimile machines

Desktop computers

Computer data input scanners


Salesforce software


Listen to and understand information and ideas presented through spoken words and sentences.

Cognitive Abilities › Verbal Abilities › Oral Comprehension

Read and understand information and ideas presented in writing.

Cognitive Abilities › Verbal Abilities › Written Comprehension

Communicate information and ideas in speaking so others will understand.

Cognitive Abilities › Verbal Abilities › Oral Expression

Communicate information and ideas in writing so others will understand.

Cognitive Abilities › Verbal Abilities › Written Expression

Apply general rules to specific problems to produce answers that make sense.

Cognitive Abilities › Idea Generation and Reasoning Abilities › Deductive Reasoning

Combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).

Cognitive Abilities › Idea Generation and Reasoning Abilities › Inductive Reasoning

Tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.

Cognitive Abilities › Idea Generation and Reasoning Abilities › Problem Sensitivity

See details at close range (within a few feet of the observer).

Sensory Abilities › Visual Abilities › Near Vision

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Occupation Sections


English Language

Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.


Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.

Law and Government

Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.

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